Returns and Refunds

Return Policy

1. Returns are not acceptable on products once sold.

2. During installation, if the parts having manufacturing defects, panel missing, Panel damage during installation will be replaced later.

3. Please reach out to our customer support to report damaged items upon delivery. We reserve the right to request for images or video of such damage. All claims for damage ascertainable under initial inspection must be reported within 48 hrs two days from the receipt of delivery. Thereafter, replacement for any physical damage reported will be invalid.

10 Days Replacement Only

Only manufacturing defects reported within 10 days from the date of delivery & installation of the product will be entertained

At the time of installation/delivery, whichever is applicable, examine the product carefully for damaged parts. If any part of the product arrives damaged, please notify us within 24 hours of the receipt of delivery/installation. We will arrange a replacement.

We reserve the right to request images and videos of claimed damage.

If the physical damage is not reported within 24 hours from the date of receipt of delivery, claims of damage will not be considered valid.

REFUND

Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.

Refunds will be processed to the original mode of payment only(Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account).

If you have availed EMI option - incase of full refund the amount is credited to your original mode of payment. However, incase of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed.

Any cashback earned on the order prior to the cancellation will be deducted from neudot credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.

Refund Timelines

Original Mode Of Payment

Once the refund is initiated, the refund amount gets credited to your original mode of payment in 7-10 business days. The refund timeline for various modes is provided below.

Credit Card/Debit Card/Net Banking/UPI Account within  4-5 Business Days

Offline (NEFT) - Within 7-10 Business Days